”, please ensure the “show compatible hardware” box is checked, and then choose “USB Video Device” and install that driver.
Please go to the “Driver” tab & click on “Update Drivers”.To update the drivers, please go to Control Panel followed by Device Manager and open Webcam Properties under Imaging Devices. If the camera is not detected there, there may be a driver-related issue within the operating system. Test the webcam on in Chrome and Firefox.If the webcam is not detected by the Proctortrack app or it freezes during the facial scan, the problem is most likely related to webcam drivers. If Proctortrack gives you the message "No Device Found" or "No Webcam Found", close Proctortrack and then re-run it by right-clicking on it's icon and selecting "Run as Administrator".Make sure your webcam software is up to date.
Test for whether the Webcam is working by visiting on either Google Chrome or Mozilla Firefox.Does your webcam need a software update?.If another application (Skype, facetime, etc.) is using it, Proctortrack will be unable to use it. Only one application at a time can use your webcam. Are there any other applications currently using the webcam? If so, please close these applications.Does your webcam work in other circumstances (on Skype, face-time, etc.)? This means that the webcam hardware is working correctly and the problem is most likely related to the Operating System not providing access to the webcam for the Proctortrack.Try plugging the webcam into a different USB port. Is your webcam internal or external? If it's external, is it properly plugged in? You may need to try to unplug and re plug it.
Solution home Proctortrack FAQ's Student/Candidates/Employees FAQs My Webcam is not working (Windows).
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